Why Kray Outperforms Competitors
The eCommerce landscape spans 38 distinct industries, from apparel to industrial components. Every AI system improves through training, especially when trained on specific industry catalogs and patterns.
Kray is the only search framework that understands real-world buyer intent and outperforms 10+ competitors in long-tail query coverage.
| Query | Kray powered by TalkingDB | Algolia | Milvus | Intercom powered by ChatGPT | Sitesearch 360 | Type of query |
|---|---|---|---|---|---|---|
| wheels for twergo casters | compatibility | |||||
| polyurethane casters | product type | |||||
| annular bearing casters | product type | |||||
| how casters are used in aerospace industry? | non-product type | |||||
| hercules caster with 8" wheels | features | |||||
| caster with straight roller bearing | features | |||||
| casters with 8" height | features with symbol usage | |||||
| casters with 1k lbs capacity | features with symbol usage | |||||
| casters for surviving moist environments | use case | |||||
| casters for working in aerospace industry | use case | |||||
| 5" caster for working in blast furnace | use case, features | |||||
| casters for moving on glass surfaces | use case | |||||
| 1000 lbs wheels for polyurethane casters | compatibility | |||||
| casters 1000 lbs | features |
Why competitors fail
Kray trains AI for each customer's industry (like Apparel, Electronics, etc). Competitors skip this. Our advantage is training depth and tooling.
At Kray
Competitors (Algolia, Coveo, etc.)
Pre-Training
- AI + Humans co-train the system
- Trained for industry / niche
- Trained on customer's actual product catalog
Pre-Training
- • Cookie-cutter, generic AI
- Not trained for specific industries
- Not trained on customer catalogs
Training Interface
As simple as onboarding a sales rep. AI and Humans together Train by..
- Synonyms + Hyponyms + Rules = Ontology
- Uploading Documents
- Whitebox Reasoning & Inferencing
Training Interface
- • Interface is not easy. Because training is Blackbox
- No Ontology (only Synonyms, no Hypernyms, or Rules)
- Uploading Documents
- Whitebox Reasoning & Inferencing
Training Technology
- • Statistical AI + Symbolic AI
- • Backed by Kray's in-house AI infrastructure
Training Technology
- • Purely statistical AI
- • Dependent on platforms like OpenAI, ElasticSearch
Accuracy on Long-Tail & Dialog Queries
• > 90%
Accuracy on Long-Tail & Dialog Queries
• < 50%
Training Cost (per wide catalog)
• $10k – $15k
Training Cost (per wide catalog)
• $50k – $150k+
Who Bears the Training Cost
Kray bears the training cost
Who Bears the Training Cost
- Customer bears the cost
- Limited or no paid training services
- Interfaces not designed for cost-efficient self-training
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